Urgent appointments
To request an urgent appointment for on the day (Monday to Friday):
- phone us on 0208 7778 245, Monday to Friday at 8am
- visit the surgery and speak with a receptionist, Monday to Friday at 8am
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 14, 7 or 2 days:
- phone us on 0208 7778 245, Monday to Friday at 12 noon
- visit the surgery and speak with a receptionist, Monday to Friday at 12 noon.
- use our accuRx patient triage online consultation form, Monday to Friday from 8am
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using Patient Access
- phone us on 0208 7778 245, Monday to Friday from 8am
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
Extended Access
Bromley GPs are now providing more patient appointments in the evenings and Saturdays. This enhanced access service is provided by the Hayeswick PCN and a limited number of Digital GP (initially telephone consultation) and Face to Face GP appointments are available from 4 pm to 8 pm in the evening during the week, and between 9 am and 5 pm on a Saturday.
Appointments may also be booked with a Nurse if appropriate.
There are two different locations for this service:
- Addington Rd Surgery, 77 Addington Road, West Wickham, BR4 9BG (Extended Access – Thursday to Saturday)
- Station Road Surgery, 74 Station Road, West Wickham, BR4 0PU (Extended Access – Monday to Wednesday)
To book an appointment with the Hayeswick Enhanced Access Service, please call Station Road Surgery.
If you need to see a GP urgently when this Practice is closed, please call 111.
Please note that walk-in appointments are not offered with this service, and only patients with pre-booked appointments via their GP practice or NHS 111 will be seen.
If you have been booked into an appointment with a GP or Nurse with the Hayeswick Enhanced Access Service and wish to cancel this appointment, please call the Station Road Surgery on 020 8777 8245.
Out of Hours – NHS 111
If you have an urgent health problem that cannot wait until your doctor is open, then call free phone 111. Your call will be answered by trained operators who will provide advice and direct you to the right local service.
NHS 111 is available 24 hours a day, 365 days a year.
Calls are free from landlines and mobile phones. You can call 111 anywhere in England making it easier for you to access urgent healthcare services when you need medical help fast.
Urgent Care Centres
If you have an urgent and severe but non-life-threatening illness or injury, go to an urgent care centre.
Bromley has two urgent care centres, the hours and locations are as follows:
Princess Royal University Hospital
• Opening times: Open 24 hours a day, 7 days a week, including all bank holidays
• Location: Princess Royal University Hospital, Ground floor, North Wing, Farnborough Common, Orpington BR6 8ND
Beckenham Beacon
• Opening times: Open 8am to 8pm, 7 days a week, including all bank holidays
• Location: Beckenham Beacon, 379 Croydon Road, BR3 3QL
Depending on where you live in Bromley, your nearest urgent care centre could also be located in Lewisham or Croydon:
Croydon University Hospital
• Opening times: Open 24 hours a day, 7 days a week, including all bank holidays
• Location: 530 London Road, Croydon CR9 1PJ
University Hospital Lewisham
• Opening times: Open 24 hours a day, 7 days a week, including all bank holidays
• Location: Lewisham High Street, London SE13 6LH
For critical or life threatening situations, visit A&E. The nearest A&E departments are all open 24/7. The nearest locations are:
Princess Royal University Hospital
Farnborough Common, Orpington, Kent, BR6 8ND
University Hospital Lewisham
Lewisham High Street, London, SE13 6LH
Croydon University Hospital
530 London Road, Thornton Heath, CR7 7YE
King’s College Hospital
Denmark Hill, London, SE5 9RS
Darent Valley Hospital
Darent Wood Road, Dartford, Kent, DA2 8DA