Need support from an NHS Volunteer Responder?

750,000 NHS Volunteer Responders have signed up since 24th March 2020, and can help individuals with tasks such as:

  • Collecting and delivering shopping and other essential supplies
  • Delivering medicines from pharmacies
  • Driving patients to appointments
  • Bringing them home from hospital
  • Making regular phone calls to check people insolating at home
  • Transporting medical supplies and equipment for the NHS.

Identity checks are carried out for all volunteers and enhanced DBS check for those volunteering as patient transport drivers.

You can self-refer if you:

  • have received a “shielding” letter and been requested to self-isolate
  • are over 70 years old
  • have a high risk underlying health condition
  • are pregnant
  • are registered as disabled


How to self-refer:

Call 0808 196 3646 between 8am and 8pm.

Or go to to register as an Alerter and follow the prompts to create your account. When you have logged in, you will be able to select the service required.


If you are not eligible to self-refer:

Call the Surgery on 020 8777 8245. You will be asked what kind of support is required from the following so that the GP can make the referral if appropriate:

  1. Check in and Chat support: provides short-term telephone support to individuals who are at risk of loneliness as a consequence of self-isolation. Please note this is not a treatment service, this is a preventative service for isolated/shielded individuals. This service is not appropriate for individuals with high support needs.
  2. Community Support: Provides collection of shopping, medication or other essential supplies for someone who is self-isolating, and delivering these supplies to their home.
  3. Patient Transport Support: Provides transport to take patients home who are medically fit for discharge.