Repeat prescriptions can be ordered using the following:
NHS App: available to download on smartphones. Once you have used the App to prove your ID, you will be able to create an account and order your repeat prescriptions along with other online services.
Patient Access: Go to Medication and click on ‘Request Medication’. (This will only be possible if you already have a Patient Access account.)
Email: you can email [email protected] to order your repeat prescriptions
Paper request: you can complete a request form located in the waiting room (or put your request in writing) and drop it in the prescriptions box outside the front of the building.
Non-urgent advice: Patient Notice
Please allow at least 3 working days* for your prescription to be ready for collection.
*it may take longer if your prescription has a query which needs to be addressed by a doctor
Prescribing of Health Supplements and Medications
NHS Bromley Clinical Commissioning Group (Bromley CCG) is committed to delivering best value by ensuring that we use our resources well. Therefore to help us to support the cost effective, evidence based use of medicines, NHS Bromley CCG no longer supports the routine prescribing of health supplements and medications that can be bought over the counter for self-limiting, short-term illnesses and minor conditions.
This includes
- Acne treatment
- Analgesic/pain relief treatment (short term pain, fever, headache, muscle/joint injury, infrequent migraine)
- Anti-fungal treatment (athlete’s foot, oral and vaginal thrush, ring worm, dandruff)
- Antiperspirant treatment (excessive sweating)
- Antiseptic creams and treatment for minor burns and scalds
- Camouflage creams
- Cold sore treatment
- Colic treatment
- Constipation treatment
- Cough, cold and sore throat treatment
- Cradle cap treatment
- Diarrhoea treatment
- Ear wax remover
- Emollients and bath oils for mild dry skin
- Eye treatments/lubricating products (Conjunctivitis/ dry eyes)
- Fluoride containing products for prevention of dental caries
- Haemorrhoid (piles) treatment
- Hayfever treatment
- Head lice treatment
- Herbal and complementary treatments
- Homeopathic preparations
- Indigestion and heartburn (dyspepsia) treatment
- Mild cystitis treatment
- Mouth ulcer treatment and treatment for teething
- Nappy rash treatment
- Scabies treatment
- Sunburn treatment
- Suncream
- Threadworm treatment
- Topical steroid treatment (insect bites/stings, contact dermatitis, nappy rash)
- Travel sickness treatment
- Vitamins and minerals
- Wart and verruca treatment
It is the patients responsibility to ensure that you request medication in good time.
New Patients
If you are a new resident to the area and plan to join this practice please ensure that you have at least 6 weeks supply of medication from your previous surgery.We will not be able to provide a prescription until your medical record is received from your previous surgery.
Current patients on repeat medication
Please allow two-three working days (48-72 hours) notice for prescription processing. We will accept early requests to cover the Bank Holiday periods and also holidays- just make a note on your request slip.
If you are going on holiday please put your request in at least a week ahead and indicate on the slip that you are going away.
One off prescriptions will take longer than two working days (48 hrs) as they need to be re-authorised.
Over the Counter Products
Most common conditions such as backache, headache or cough can be treated at home and for most people they are not serious health problems. Many common conditions can be treated at home with the support of your local pharmacy if needed. Over the counter products for self-care are things like pain relief and cough and cold remedies. These items can be bought from pharmacies, supermarkets and discount stores without a prescription. You can get them without an appointment or seeing a doctor. They are also often cheaper this way. Please view our Local Support page for more information on how you can be supported.
Only Order What You Need
Please remember to only order what you need. Medicines waste costs around £9 million a year in South East London which could be used on vital NHS services.
You can reduce your waste by:
- Checking what medicines you still have at home before ordering your prescription
- Only ticking the boxes on your repeat prescription forms for medicines you really need
- If you use the electronic prescription service, telling your pharmacist if they give you medicines you’re no longer using or already have enough of at home
- Telling your GP or pharmacist if you’ve stopped taking any medicines, so they can be removed from your repeat list
- Not stockpiling medicines
- Ordering online via your GP website which may also be quicker and more convenient for you
You can renew or order repeat prescriptions online. The service is free. Everyone who is registered with a GP can have access to their practice’s online services.
How can I start using GP online services?
Follow the steps below to sign up for GP online services:
- Tell your GP practice that you would like to start using their online services
- A member of the practice will then ask you to fill in a short registration form
- You will have to provide photo ID and proof of address. If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record
- Once you have signed up, you will receive your unique username and password and a link to where you can log in
How can I find out what online services my GP practice offers?
The services available to you will depend on the online system your GP practice uses. You can ask your practice what services they offer when you sign up or check on this website. Simply look up your GP practice using the services near you facility at the top of this page. Each available service is listed under “online facilities” on the “overview” and “facilities” pages of the GP profile (see example image).
The online system used by your GP also determines whether you can access any additional NHS-approved online service and apps. To find out more about these additional services, please check with your GP practice or have a look at the list below. More services and apps will be added to the list as they become available.
I’m not good with the internet – where can I get help?
There are a number of different services for people who need internet training such as UK online centres. Others are provided by local authorities, colleges and charities. The best place to start would be your local library.
Get tips on this website to help you become a more confident internet user, including how to keep yourself and others safe online.